Client Critic.com

As a member, you will have access to our growing database of problem or difficult clients in your market. You will create your own username and password that will allow you to login to the site. Once you enter the site, you will be able to have two major functions. The first user-friendly function is the ability for you to input specific information into a form about problem or difficult customers. The second valuable function is the ability to search that same database to find out if your potential customer has given other business owner’s problems or difficulties. This will enable you to make an informed decision on whether or not you should offer your companies service to this potentially difficult customer.

Will my business identity be revealed?

At Client Critic, we go out of our way for business owners like yourself to be able to post real life business experiences without your specific information being revealed to the public. The only information that will be revealed is your user name at the bottom of each report you submit.

How do clients get on the list?

Business owners will submit multiple reports regarding bad experiences with clients. They will report on things like: the customer wrote a bad check, never paid, wanted something for free, withheld part of a payment, broke contract, excessively picky, or just hard to deal with.

Does Client Critic allow consumers to post their own reports

It is our mission to keep this site dedicated to the use of business owners. We currently offer a free membership so there may be times when consumers log in and post information. We ask that if in your search you see a consumer posting information about a business, that you email us at customerservice@clientcritic.com. Provide us with the User Name so we may take a look at their submissions. With your help we can keep these difficult customers out of our site. It only benefits your business to do so! :)

What kind of companies post on Client Critic?

Clien Critic targets the entire business community because of the simple fact that most business owners face the problem of dealing with difficult customers. Business's that offer service such as landscaping, contracting, and rental services often encounter difficult customers. When you Add A Report, you will notice a drop down menu for you to select the type of business you own. If you do not see your business in the list, you may select OTHER, and type what kind of business you have. We will then add that type of business to our drop down list for your convenience. If you do not see the list updated, feel free to contact us with the business you want on the drop down menu at feedback@clientcritic.com.

Is there a membership fee?

Currently, Client Critic is a FREE membership for all business owners. However, if you would like to advertise your business on our site or sponsor our site, feel free to send us an email at advertising@clientcritic.com.

What is the difference between Client Critic and a Credit Report?

Client Critic is not a substitution for a credit report. It provides a unique advantage that a credit report does not provide. When you get a credit report, you have to ask for permission, which makes a lot of consumers hesitate because they are just unwilling and it will bring down their credit score. By accessing Client Critic, you can get a quick reference about a client before you decide to do work for them. This "word-of-mouth" database is simple advice that is offered to Client Critic members so that they will be able to make an informed decision when taking on a new customer. You are no longer walking completely blind into the customer's grip, but you have knowledge that will help your business save time and revenue Plus, the client will not even know you checked them out because you are not accessing any personal credit information; just "word of mouth" advice from other business owners that have dealt with the same client.you

What if I sign up and don’t like it?

This very seldom happens and we do not foresee you not liking to save your valuable time and hard earned money. But if for some strange reason you don't like it, please send us an email about what you don't like. Client Critic uses feedback from our members to improve our site everyday. If you would like to cancel your account, then read the instructions on how to do so.you

How do I get in touch with someone at Client Critic?

You have three main avenues to contact us at Client Critic. You may send us email, use our 800 number listed in the footer of our website, or you may send something in the mail (not recommended) at Client Critic P.O. Box Columbia, SC 29221. Physical mail takes too long and our response is hindered by the process of mail carriers. We highly recommend email contact and you can find our contact information on this page.

Where can I find the Client Critic’s Membership Agreement?

You may find this on the link in the footer of our website. By signing up for a free account and verifying that account through your email verification, you the user/member accept the Terms of Service, Privacy Policy, User Agreement, and all other guidelines of Client Critic. Any violations of any of these policies, terms, agreements, and guidelines will result in immediate termination of your account and a one thousand United States dollar penalty.

How do I cancel my Client Critic membership?

Though not likely to happen, you must send an email requesting cancellation of your acount. Upon receipt of the email, your account will then be cancelled on the 5th of that next month. Ex: You join on January 2, 2009. You want to cancel your account with us. You send an email on January 31, 2009. Your account is cancelled on February 5th, 2009. If you have any questions, please contact us at customerservice@clientcritic.com.

What is the Privacy Policy?

Please refer to the link at the bottom of the page.

Is the Client Critic website secure?

Client Critic website is a secure website. We have taken proper steps to protect your identification and personal information. We can never guarantee that your information is 100% protected against hackers, etc. Therefore we are not responsible if someone hacks into our site, steals our information, and uses it for their own purpose. However, you can be assured that we respect your privacy and will do everything reasonable to protect it.

What is in this for me?

You will have access to information about potential clients that will help you make a better and more informed decision concerning their requests of you. You may want to charge more or charge upfront if you know someone is likely not to pay you or pay you half of the money. You may even decide to skip over potentially difficult customers and by doing so, avoid legal fees, claim court fees, and wasting valuable time that could be spent getting loyal customers for your business. There are so many benefits you receive from Client Critic so we will let you find out for yourself!